Returns & Exchanges
We want you to be completely satisfied with your Chāmpo hair care ritual; therefore, we offer a 30-day return policy for products in their original, unopened condition. If your order doesn't meet your expectations, our dedicated support team is here to assist with a seamless return or replacement process.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original Chāmpo packaging to ensure they are protected during transit.
Ship It Back
Affix the provided return shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing